What is Quality (ISO 9001:2008)? It is a model of Quality Management is a set of generic guidelines that must bind any company, regardless of their size or activity to achieve the much sought after and necessary quality. The adoption of a quality management system is a strategic decision of the organization so as to achieve improved product / service consistently and customer satisfaction as its ultimate objective. Benefits of Implementation; Convey to the company the benefits of return that represents the implementation of a quality system certified by a rule. Provides industry-specific solutions regarding operational procedures and quality manual. Build a quality system oriented to the specific activity of the company, without models established with a vision-oriented business processes, exceeding the requirements of ISO 9000:2000.
Increased business efficiency through the analysis of business processes. Knowledge of the company documents move to become real tools and all managed by a computer application. Form a Company in the steps after obtaining the certification, introducing concepts of continuous improvement, reengineering, assessment, etc.. Provides security and confidence to customers and suppliers of the company. Objectives to be met by the company:? Get competitive products and services.
Meeting the needs of customers. Identify all business processes and manage them properly. Setting priorities in the management of the company. Customer loyalty and increase their satisfaction with the company. Improve costs, productivity and profitability in the short, medium and long term. Coping with security competition in global markets implantation can be implanted in any business, it is not mandatory, but the company you choose to rely on these provisions, you must meet all requirements. Who can do the implementation? Anyone with knowledge on quality management, can carry out the implementation. The company may have contracted a consulting service quality for you to manage all activities to be carried out. The company itself may have a consulting service to manage from within the company and monitoring the implementation of quality management. After the implantation, it takes a company certification (AENOR …) to send an external auditor to the company, to conduct an audit, checking that everything is under the enforcement of quality standards and finally if all the requirements provide the company seal. The certified company, you can track via an internal auditor appointed to conduct internal audits of the company. Every year, the certification company, performed an external audit to confirm the label.